The compliance process ensures a secure and cybercrime-proof trading experience for you. We follow international laws governing financial services.
Therefore, we are bound by international financial regulations to procure identification documents and protect our customers against financial frauds and identity theft.
Our compliance department ensures that all documents submitted are genuine, relevant and valid according to international standards.
The verification of these documents not only safeguards you, but also enables you to begin your trading career.
We will need a scanned and colored copy or a clear photograph of your National Identity Card, international passport or driving license.
Note: All 4 corners and all the details in your identification document should be clearly visible and of good quality. We will not accept blurry documents.
Can be a scanned and colored copy or a clear photograph of any utility bill (Gas/Electricity/Water) or a bank statement. The document should display your full name and residential address as well as a date of issue. It should not be older than 3 months.
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We need a scanned, colored copy or a clear photograph of the front and back of your debit/credit card.
The Investment Testimony Form (ITF) should be filled out and signed by the account holder with all the deposits records. The form should have a hand-signed signature same as on Identity Card. Click here to request the form.
For a step-by-step guide of our compliance procedures, please request the KYC/AML Procedure Guidelines and follow the instructions accordingly.
Note: To be able to withdraw your funds, you need to be fully compliant with AML procedures.
If you are not able to submit your documents due to
technical issues, please contact our support agents or contact our live chat support.
We thank our customers for meeting the compliance requirements and applying the AML rules. We take pride in protecting our traders from fraudulent activities.
Company information: The customer/investor is entering an agreement with Roboticall 31 Beeston Road, Nottingham and 49 Bridgeway Centre, Nottingham. All investment and ancillary services are offered via this entity. All complaints may be directed to support@roboticall.com and will be resolved based on the complaints handling policy outlined in the Terms and Conditions.
United States: Licence No: YE0091. Roboticall is the entity of where the merchant has an additional permanent location and conducts business activities in Europe for payment services purposes. These business activities do not include an investment and ancillary services.
Roboticall is regulated in the EU under MiFID II (Directive 2014/65/EU of the European Parliament and of the Council of 15 May 2014 on markets in financial instruments). Roboticall keeps its assets separate from its clients’ assets, in compliance with the regulatory requirements. Clients’ assets are guaranteed by the Investors Compensation Fund (ICF), pursuant to Directice 97/9/EC of the European Parliament and of the Council, up to a certain amount, subject to the legal requirements.
